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1. Data Protection

Remote Staffing (“we”, “us”, “our”) is committed to protecting your privacy. We understand the importance of your personal information and how we handle it. We comply with the Australian Privacy Principles as set out in the Privacy Act 1988 and any other applicable law. Our staff are based in India, and we operate with an Australian base of operations.

All sensitive client data from Clients will be handled and stored with the utmost security. The data protection protocols will adhere to the GDPR and Australian Privacy Principles (APP). All data transfers will be encrypted using industry-standard encryption methods to ensure the safety of data during transit and at rest.

2. Access Control

Access to sensitive client data will be strictly regulated. Only authorized personnel who need to access the data for their job duties will have access to it via GSuite (2 Factor Authenticated) securing all the information. A comprehensive access control list will be maintained and regularly updated to ensure no unauthorized access.

3. Security Training

All employees will undergo mandatory cybersecurity training upon induction and receive regular refresher mandatory courses. The training will focus on safe internet practices, phishing recognition, password management, and security threat reporting procedures.

Additional training will be given to those employees who have access to sensitive client data to further ensure its safety.

4. Incident Response and Complaints

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, an incident response team will be in place to respond swiftly to any security breaches, please contact us at complaints@remotestaffing.com.au and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. A communication plan will be developed, and it will adhere to the data breach notification laws of Australia.

5. Compliance

The company will stay updated with all cybersecurity compliance laws in Australia, especially those specific to the financial/mortgage broker industry. We will meet or exceed all relevant regulations. Regular audits will be conducted to ensure compliance with all regulatory standards.

By adopting this policy, we aim to protect the integrity of our services, safeguard our clients’ data, and maintain our reputation as a reliable service provider. We ask for the cooperation of all staff members in adhering to this policy and promoting a safe and secure working environment.